Disney Springs Re-opens
As we have begun a phased reopening of Disney Springs with a number of shopping and dining locations, we are looking ahead to May 27 when we will begin to reopen more of our Disney owned shops and restaurants, including World of Disney, D-Luxe Burger (mobile order) and the Marketplace Co-Op. With that as our next milestone, we are eager to welcome back our Guests, some Cast Members and third-party Operating Participants with safety and well-being of all at the forefront of all our planning efforts.
As we navigate through this unprecedented time as responsibly as we can, we have implemented a number of new safety measures based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. We, along with third-party Operating Participants, are all committed to a responsible reopening of Disney Springs.
For Cast Members, Operating Participant employees and Guests, there are 6 key things to know before arriving at Disney Springs, and they include:
- Limited parking and reduced entrances
- Temperature screenings prior to entry
- Face coverings required for Guests ages 3 and up
- Physical distancing practices including physically-distanced queues and physical barriers
- Temporary operation modifications, including reduced hours at select locations and no scheduled entertainment offerings or high-touch interactive areas
- An increased focus on disinfecting and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas
Since many of these measures will be new, and may evolve, we want to be sure Guests, Cast Members and Operating Participant employees are aware of all these changes.
Help keep each other healthy.
Guest Parking and Entrances
During this initial phase, Guests will be directed to self-park in the Orange and Lime garages; all surface parking lots will be closed. At opening, we have also reduced Guest entryways to 4 locations: Orange and Lime garages, along with the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare location. Guest access to Disney Springs from the Grapefruit garage will be restricted.
All Guests are required to undergo temperature screenings upon arrival at Disney Springs.
- Guest Screening: During this initial period, Guests will undergo temperature screening in these locations: the second-floor exits of Orange and Lime parking garages and the Marketplace Entrance (to serve Guests from the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare drop-off lot). Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening and assistance. Those with temperatures 100.4 F or above will not be allowed entry; those in their party will not be allowed entry either.
- Employee Screening: Cast Members and Operating Participant employees will be required to complete a health screening and temperature check at home, prior to coming to work.
Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to ensure a responsible and enjoyable environment for everyone.
- Face Coverings: All Guests ages 3 and older are required to wear face coverings when visiting Walt Disney World Resort.
All face coverings should:
- Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free
- Fit snugly but comfortably against the side of the face
- Be secured with ties or ear loops
- Be made of breathable material, either disposable or reusable
Costume masks are not considered appropriate and are prohibited from being worn, in alignment with our existing rules.
Guests are required to wear face coverings at all times, except while dining. The use of face coverings should not be seen as a substitute for physical distancing. Guests must provide their own disposable or reusable face covering.
- Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers or at Guest Relations, for example, to help ensure proper distances between people.
- Cashless Transactions: At this time, it is recommended all Guests use cashless or contactless payment options, such as credit cards, debit cards, Disney Gift Cards, Disney Rewards Redemption Cards and mobile wallets—including Apple Pay, Google Pay and Samsung Pay. Guests may purchase a Disney Gift Card at select Merchandise locations and Welcome Center (Guest Relations) to pay without cash.
Physical Distancing and Capacity Measures
Managing the number of Guests visiting Disney Springs has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location. Additional measures include:
- Signage: Directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
- Training: We are also training Cast Members to engage with Guests and promote physical distancing guidelines in common areas and queues.
Cleanliness and Sanitization
We’ve increased cleaning and disinfection in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more. Additionally, Disney Springs will open with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting.
We’re further emphasizing our strong culture of health and safety among Cast Members and Operating Participant employees, and will continue to provide new training and reinforcement as we navigate through the reopening phases.
About These Measures
As part of these efforts, Guests may see other changes to our retail and dining offerings, as well as other experiences. Though it may be different from the last time you visited, these new measures are designed to offer a magical Disney experience in a responsible way.
We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate as responsibly as we can. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.
Frequently Asked Questions
View frequently asked questions about the phased reopening of Disney Springs—as well as related updates.
The following locations will open on May 20. Hours of operation vary. Please contact the store or restaurant directly for hours of operation.
In addition to the information shared here, please see the Walt Disney World Resort Property Rules for more details.
Ready to make a Move?
Bardell Real Estate are the experts in helping you with your selling, buying or renting needs near Orlando, Florida. Make your Disney area experience a forever memorable one. Call us now to speak to a real estate agent.